Weekly Blog 10

Sourcing executives must plan for smart-machine-based services to evolve within 18 to 24 months, and radically impact current or planned infrastructure outsourcing engagements. Smart machine capabilities must be contracted for in order to realize the full benefit of cost optimization enhancements.

Smart machine technology with IT operational automation will impact IT infrastructure services in the next two years. Many types of smart machine technologies exist that will address a number of delivery costs. Labor will be displaced with virtual agents, and the elements of failure will be addressed with predictive tools that eliminate problems before the environment is impacted. However, many organizations will be caught in a contract that will not allow them to take advantage of changes that will drive significantly better services at a much lower cost.

Smart machine functions that drive a more effective speech and text interface will provide additional market disruption, as the cost and quality impact to manage the infrastructure environment could be exponential.

Service levels currently are measures that are reasonable, based on the current use of human interactions and machine errors. With the advent of technology to replace the human factor and provide analytical-based predictive solutions to adjust to machine failure, the need for current levels of service will be replaced by higher levels of service, even to an ultimate point of no disruption. interactions and machine errors. With the advent of technology to replace the human factor and provide analytical-based predictive solutions to adjust to machine failure, the need for current levels of service will be replaced by higher levels of service, even to an ultimate point of no disruption. the need for current levels of service will be replaced by higher levels of service, even to an ultimate point of no disruption.

The cost savings impact will require significant investments in the automation technology. Thus, the benefit of having an automation platform to build off of will go a long way in allowing the market to adopt a standard. However, the standardization has a drawback in that it may take away some of the competitive advantage of the offerings. This resulting radical change in infrastructure service delivery will also produce a dichotomy in the market of the haves and the have-nots. The have-nots potentially will not be able to keep up with price reductions and eventually will be squeezed out of the market.
 the benefit of having an automation platform to build off of will go a long way in allowing the market to adopt a standard. However, the standardization has a drawback in that it may take away some of the competitive advantage of the offerings. This resulting radical change in infrastructure service delivery will also produce a dichotomy in the market of the haves and the have-nots. The have-nots potentially will not be able to keep up with price reductions and eventually will be squeezed out of the market. t it may take away some of the competitive advantage of the offerings. This resulting radical change in infrastructure service delivery will also produce a dichotomy in the market of the haves and the have-nots. The have-nots potentially will not be able to keep up with price reductions and eventually will be squeezed out of the market. lly will not be able to keep up with price reductions and eventually will be squeezed out of the market.
 
 the benefit of having an automation platform to build off of will go a long way in allowing the market to adopt a standard. However, the standardization has a t it may take away some of the competitive advantage of the offerings. This resulting radical change in infrastructure service delivery will also produce a dichotomy in the market of the haves and the have-nots. The
offerings. This resulting radical change in infrastructure service delivery will also produce a dichotomy in the market of the haves and the have-nots. The
d the have-nots. The lly will not be able to keep up with price reductions and
 
 

Service levels  interactions and machine errors. With the advent of technology to replace the human factor and provide analytical-based predictive solutions to adjust to e, the need for current levels of service will be replaced by

The cost savings  the benefit of having an automation platform to build off of will go a long way
  offerings. This resulting radical change in infrastructure service delivery